Terms of Service

Action Reptiles guarantees its animals for 7 days  after arrival. Your animals will arrive 100% healthy and properly sexed. Action Reptiles will not be responsible for extreme weather or acts of nature (extreme weather constitutes as temperatures over 90 degrees / under 45 degrees). We will take great care to ensure that your animal(s) arrives safely. We will monitor the weather to the best of our ability to make sure safe travel is possible. We will make all arrangements with the receiver prior to shipping.

Shipping:

  1. Shipping and handling is paid by the customer, we will include the price of the shipping at time of order.
  2. Shipping costs vary depending on zip code and size/weight of animal.
  3. Our shipping policy requires next day/overnight shipping with Fed Ex on all orders or through Delta Dash. This cannot be modified under any circumstance.
  4. Action Reptiles will only guarantee live arrival of animal on first delivery attempt.
  5. Action Reptiles requires an adult to be present at residence/location at time of delivery
  6. We only ship Monday – Wednesday
  7. If the customer wishes to make an exchange or return you must notify us within the first 48 hrs of delivery. The customer
    assumes all responsibility for shipping costs, unless noted by otherwise by Action Reptiles.

Payments:

  1. All orders must be paid in full prior to shipping or delivery.
  2. We accept PayPal, Money Orders,Checks, Credit cards and Cash. Payment must clear prior to shipping.
  3. If paying by Money Order we recommend you add delivery confirmation so that the money order can be tracked
    in case of misplacement.
  4. If you wish to place an order on hold, a 20% non refundable deposit is required. All orders have a expiration
    date of 30 days (unless noted otherwise and other arrangements are agreed upon).
  5. No cash refunds will be given at anytime unless we are unable to supply you with the animal you have purchased.
  6. If you are unhappy with your order please contact us immediately for an exchange within the first 24 hours you have received it (no cash refunds accepted, only an exchange of equal or lesser value will be given).

Trades:

We know that trading is a big part of the reptile industry and we are often asked about trading. We are willing to hear any and all trade offers and sometimes we may come to an agreement. Action Reptiles will never ship first in any trade transaction. If we come to a trade agreement we require that the animal(s) that are offered to us are shipped first. We reserve the right to hold the animal(s) in question for 48 hrs of receiving to inspect for any health problems. Once the animal is deemed healthy Action Reptiles will make shipping arrangements with the client to receive his or her new animal in return.

New Arrival
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